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Use Case · Medical Tourism

International patients handled
across every timezone.

Medical tourism leads message at midnight their time. Looply responds instantly, handles timezones automatically, supports multiple languages, and guides patients through the full journey from enquiry to arrival.

No credit card required Setup in 30 minutes Cancel anytime
24/7
Availability across all timezones
6
Languages supported
45+
Countries our clinics serve
2hrs
From enquiry to booked call
Global Lead Handling

Midnight in Singapore is
your best business hour.

Medical tourism leads come from Singapore, Australia, the UK, the Middle East, and beyond. They research at night and expect instant answers. Looply responds within 60 seconds no matter what time it is in their timezone — and handles all the logistics automatically.

  • 60-second response time, any hour, any timezone
  • Automatic timezone detection and slot offering
  • Multilingual support — conversations in 6 languages
  • Country-specific pricing and currency displayed correctly
  • International patients flagged with country in lead card
WhatsApp · International Lead
🇸🇬 Singapore lead+8 GMT
Hi I want rhinoplasty in Bali, I'm from Singapore. Is this possible?
Hi! Absolutely — we have many patients from Singapore. The flight from Singapore to Bali is under 2 hours. What procedure are you considering?
Rhinoplasty. How do I start?
Great choice. Let me book a free video consultation for you — I'll check availability now and send you 3 time options in Singapore time.
Travel Coordination

Visa, flights, accommodation —
Looply guides them through it.

Medical tourism patients need more than a consultation booking. They need to understand the process, the timeline, and the logistics. Looply's AI is trained to answer common medical tourism questions and guide patients step by step.

  • Answers visa, travel, and accommodation questions automatically
  • Sends pre-arrival information at the right time
  • Multi-day consultation and recovery scheduling supported
  • Video consultation option for pre-trip assessment
  • Arrival confirmation and pickup coordination messaging
Pre-Arrival Flow
Patient Journey — Sarah (Singapore)
Video pre-consultation booked
Consultation fee paid — SGD 150
Pre-arrival info sent automatically
Surgery date: April 14
Hi Sarah! Your consultation is confirmed for Tuesday. Here's what to prepare before your visit to Bali...
Multi-Language Support

Every patient in
their own language.

Looply can be configured to respond in any language based on how the patient writes. Indonesian, Thai, Korean, English, Portuguese, Turkish — the AI adapts naturally without any configuration change needed per message.

  • AI responds in the patient's language automatically
  • Website supports 6 languages with full page translation
  • Pricing and currency displayed in patient's context
  • Time zones converted automatically for all slot offers
  • International payment methods supported (Stripe global)
Multi-Language · Auto-Detect
🇰🇷 Korean patient detected → responding in Korean
안녕하세요, 코 성형에 관심이 있어요
안녕하세요! 저는 클리닉 코디네이터 Dian입니다. 코 성형에 관심을 가져주셔서 감사합니다. 어떤 결과를 원하시나요?
✓ Auto-detected Korean · Responding naturally
FAQ

Common questions.

Can Looply handle leads from multiple countries?

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Yes. Looply detects the lead's country from their phone number prefix and adapts currency display, timezone handling, and language accordingly. The dashboard shows each lead's country flag and origin.

How does timezone handling work for booking?

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When the Booking Agent offers time slots, it converts the clinic's available times into the patient's local timezone automatically. So a patient in Singapore gets offered "Tuesday at 2PM Singapore time" for a slot that's actually 1PM in Bali.

Does Looply support international payment methods?

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Yes. Stripe supports all major credit cards and many local payment methods globally. Midtrans is optimised for Indonesian patients. You can configure which gateway to use per patient region.

Can the AI handle questions about travel and visas?

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Yes. You can train the AI with custom FAQs about visa requirements, recommended hotels, airport transfers, and recovery accommodation. The AI answers these naturally in conversation.

What languages does Looply support?

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The website and translations currently support English, Bahasa Indonesia, Thai, Korean, Portuguese, and Turkish. The AI conversation can be configured in any language — it auto-detects and responds in the patient's language automatically.
Other Use Cases

See how Looply fits
other clinic types.

Get started

Turn international leads into
booked patients automatically.

Every timezone. Every language. Every lead followed up.

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